FAQ


SPECIAL WINTER WEATHER SHIPPING NOTE:
On Thursday, February 9th, a large snow storm is expected to hit the area where our warehouse is located. This may unfortunately cause shipping delays.

 

Shipping

How soon will my scarf ship?

Once an order is placed with us, it generally leaves our warehouse in 24 hours every Monday through Friday.  

What types of shipping options do you offer?

For continental United States orders, we offer three types of shipping:

Standard Shipping - (3-5 Days)

Expedited Shipping - (2-3 Days)

Overnight Shipping - (1 Day)

PLEASE NOTE: Please be aware orders require one day for processing prior to being shipped.

We also offer shipping to Canada, Mexico, Europe, and Asia

Returns

Do you take returns?

Yes. We offer a free 30 Day return policy.  Products must be returned in the original packaging without any damage or heavy use.  Once the products arrive back in our warehouse, we will assess the condition of the product.  Once the product has been received in good condition we will notify you by email and refund your payment in full.

To initiate a return, please contact us here. Please be sure to include your order number and name.

Expedited or Overnight shipping costs are non-refundable.

Return to Sender:

If our delivery carrier cannot deliver to your address and returns the shipment to our warehouse, we will treat this as a standard return.  Once the product has been returned we will refund your payment.

Exchanges:

Exchanges are handled via our standard return policy.  Another order will need to be placed via our online checkout process.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

What if my shipment arrives damaged?

If you are present when the shipping carrier delivers the package and notice damage to the exterior box, make a note of the damage upon signing for the package.  If possible, open the shipping package in front of the carrier agent to inspect for damage.  If the product is damaged, you may refuse delivery of the package with the carrier.

If the product is damaged, and the carrier agent is no longer present, please make sure to document the damage. Photos of the damage are highly recommended.

If you need to contact us about a damaged product, please contact us.

Sales

For academic, non-profit, or for-profit institutions

We would love to partner with you to create a unique design for your donors, customers, or community. Please contact us to discuss your creative gifting needs.

For boutiques and retailers

Please contact us to inquire about wholesale distribution options.